Think about the last time you had an issue with an order and you had to call the customer service number for the company. I can bet it went one of two ways. Your call went smoothly and you got an answer that you were hoping for and were pleased with. That call was obviously with a company that had great company service. Or your entire day was ruined because of the bad service and even worse answer, or lack of an answer, you received. That was with a company that clearly doesn’t have customer service.
Meet Joe. (Joe is just a name that popped into my head so he’s technically not a real person). But back to Joe. Joe, who lives in New York and uses online marketplaces for many aspects of his daily life, has been asked to plan out all of the details for his family’s annual trip. And I mean all of it ... flights, hotels, transportation, meals, etc.
Finding the most economical and efficient way to store and move things can be a lot work. Kind of like when you’re grocery shopping and you try to fit all of your goods into 3 or 4 bags so you only have to make one trip into the house, which I do. Every. Single. Time. Because let’s face it, fewer bags are easier to handle and it’s more convenient.
A more efficient way to book bulk freight? I wish. That’s the mindset of most bulk freight shippers out there. But there is a light at the end of the barge … er, I mean tunnel. And that light comes with the name of Basin Commerce.
Basin Commerce, a new data startup and e-commerce platform that launched in 2016, promises to do for barges and commodities in need of shipment what Uber has done for drivers and passengers: get them together in the most efficient and cost-effective manner.