Take a second to think about how quickly Google provides us with a plethora of answers to almost every question. Or how the majority of people who own a smartphone say they feel “lost” if they don’t have it with them.
When trying out a new product or company for the first time, I’m always a little skeptical as to what the results are going to be. I could be completely blown away and fall in love, I could shrug my shoulders and either take it or leave it, or ...
Think about the last time you had an issue with an order and you had to call the customer service number for the company. I can bet it went one of two ways. Your call went smoothly and you got an answer that you were hoping for and were pleased with. That call was obviously with a company that had great customer service. Or your entire day was ruined because of the bad service and even worse answer, or lack of an answer, you received. That was with a company that clearly doesn’t have customer service.
Meet Joe. (Joe is just a name that popped into my head so he’s technically not a real person). But back to Joe. Joe, who lives in New York and uses online marketplaces for many aspects of his daily life, has been asked to plan out all of the details for his family’s annual trip. And I mean all of it ... flights, hotels, transportation, meals, etc.
Finding the most economical and efficient way to store and move things can be a lot work. Kind of like when you’re grocery shopping and you try to fit all of your goods into 3 or 4 bags so you only have to make one trip into the house, which I do. Every. Single. Time. Because let’s face it, fewer bags are easier to handle and it’s more convenient.